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JPH68
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Message 1 of 4
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Printer Configuration problem 0X80004005

HP Recommended
HP All in One 22-b002 Touch
Microsoft Windows 10 (64-bit)

Trying to pint documents. I keep getting error code 0X80004005 " Printer Configuration Problem"

Does anyone have any answers to this? Thanks

3 REPLIES 3
KrazyToad
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Message 2 of 4
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HP Recommended

@JPH68


Welcome to HP Support Community

 

Are you using an HP Printer?

 

Please provide me with the complete printer model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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JPH68
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The printer is a HP Officejet 5746. Serial # TH65Q5Y1GP 

Thanks for the help.

 

John

 

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KrazyToad
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@JPH68

 

Please download and run the HP Print and Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

KrazyToad
I Am An HP Employee

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