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Stephanie617
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Message 1 of 2
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Printer not communicating with computer

HP Recommended
HP Envy 4520
Microsoft Windows 8.1 (32-bit)

Printer checks out fine, prints test page, but isn't receiving documents from computer. Wi-fi signal fine.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Stephanie617

 

Welcome to HP support community.

 

Are you getting any error message while printing?

 

Meanwhile:

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

  • Load plain white paper in the input tray.
  • On the printer control panel, press the Wireless button.
  • Press the Down arrow until Settings is highlighted, and then press OK.
  • Press the Down arrow until Configuration Page is highlighted, and then press OK.
  • Find the IP address in that page.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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