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Jschmit
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Message 1 of 2
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Solved!

Printer not communicating with computer

HP Recommended
HP Office Pro 6978
macOS 10.15 Catalina

Everything seems to function but cannot get it hooked back up to the network.  

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 2 of 2
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HP Recommended

@Jschmit, Welcome to HP Support Community!

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I see that you have issues with connecting the printer to the network, before we try the steps check the pointers below-

  • The printer can only connect to the 2.4GHz network if you have a dual-band router make sure you have different SSIDs for both 2.4GHz and 5GHz networks.
  • Both printer and computer should be connected to the same network.

Now, follow the steps below-

  1. From the home screen of your printer control panel, touch the Wireless icon 

  2. Touch the Setup icon 

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Once the printer is connected to the network, try adding the printer using AirPrint drivers to print from. Refer to the document HP Printers - Printing with Apple AirPrint (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 2 of 2
Flag Post
HP Recommended

@Jschmit, Welcome to HP Support Community!

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I see that you have issues with connecting the printer to the network, before we try the steps check the pointers below-

  • The printer can only connect to the 2.4GHz network if you have a dual-band router make sure you have different SSIDs for both 2.4GHz and 5GHz networks.
  • Both printer and computer should be connected to the same network.

Now, follow the steps below-

  1. From the home screen of your printer control panel, touch the Wireless icon 

  2. Touch the Setup icon 

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Once the printer is connected to the network, try adding the printer using AirPrint drivers to print from. Refer to the document HP Printers - Printing with Apple AirPrint (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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