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Printer offline

HP Recommended
Officejet 3830

My printer keeps reverting back to offline even though it is set as my default printer. I have to do the wizard setup every time I need to print something. How do I keep it online? 

HP Support Agent
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HP Recommended

@AmyGrab, Welcome to the HP Support Community!


I understand you have connectivity issues between the devices. Let us try these steps:


Update the printer firmware

Click here to know different methods of updating printer firmware.


Check for software updates on your iOS device

Go to Settings > General > Software update.

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the iOS device should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • Restart the wireless router, the printer, and the iOS device and try printing.

Hope this helps! Keep me posted. 


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I am an HP Employee

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