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‎11-26-2021 05:13 AM

HP Recommended
Product: HP 260 G3
Operating System: Microsoft Windows 10 (64-bit)

Hello! I have a problem with Wi Fi and Bluetooth on my HP 260 G3. He is just gone from device manager and doesnt work.

Category:
1 person had the same question
1 REPLY 1

‎11-27-2021 09:53 AM - edited ‎11-27-2021 09:53 AM

HP Recommended

@TobinFrost -- your computer may have a "combo" adapter, that supports both WiFi and Bluetooth communication protocols.  Has that adapter "failed" ?

 

If the computer is only a few weeks old, take it back to where you purchased it, and exchange it.

 

If the computer is less than 12 months old, contact HP Support, and exercise the HP Warranty, to get it repaired/replaced, at HP's expense.

 

If the computer is "older", it probably is possible for a computer technician to remove the failed adapter, and replace it.  

 

Or, if it is older, purchase a USB-to-WiFi/Bluetooth adapter, and connect it to a USB socket on your computer. Probably under $50 -- less than you would be paying to a computer technician.

 

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