Create an account on the HP Community to personalize your profile and ask a question
09-18-2020 07:01 AM
My computer does not receive close to 1gb internet speeds. The ISP representative conducted a speed test to the modem and informed me the modem was receiving speeds up to 927 MBs. The tech informed me to conducted a safe boot / selecting network and to run a speed test. Before the speed test, I was receiving 72 MBs and after the safe boot/speed test I was receiving up to 912 MBs. The tech stated that something within my computer is preventing me from getting the 1gb speed on my computer. I have deleted my antivirus from my computer and still getting speeds of 72 MBs.
09-18-2020 11:56 AM - edited 09-18-2020 11:56 AM
Yes, that is way too low.
Check the actual connection speed of the ethernet adapter.
You can do that by going to the Windows control panel>Network and Internet>Network and Sharing Center.
Under the View your active networks section, click on the ethernet connection and you should be seeing it connecting at 1.0 GB/S.
If it isn't, the only suggestion I can offer would be to make sure you have good cat 6 ethernet cables running from the cable modem to the router and from the router to the PC.
Didn't find what you were looking for? Ask the community