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Infinit
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Message 1 of 4
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Problems getting 1gb internet speeds

HP Recommended
OMEN by HP 880-000 Desktop PC series
Microsoft Windows 10 (64-bit)

My computer does not receive close to 1gb internet speeds. The ISP representative conducted a speed test to the modem and informed me the modem was receiving speeds up to 927 MBs. The tech informed me to conducted a safe boot / selecting network and to run a speed test. Before the speed test, I was receiving 72 MBs and after the safe boot/speed test I was receiving up to 912 MBs. The tech stated that something within my computer is preventing me from getting the 1gb speed on my computer. I have deleted my antivirus from my computer and still getting speeds of 72 MBs.

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Paul_Tikkanen
Level 21
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Message 2 of 4
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HP Recommended

Hi:

 

72 MBPS sounds like a single band wifi card maximum connection speed.

 

Are you sure you are connecting with the ethernet adapter when you run the tests?

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Infinit
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Message 3 of 4
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Yes, I am connected through the ethernet adapter when I run the test. This has never happened before.

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Paul_Tikkanen
Level 21
Level 21
138,053 92,715 21,309 28,636
Message 4 of 4
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Yes, that is way too low.

 

Check the actual connection speed of the ethernet adapter.

 

You can do that by going to the Windows control panel>Network and Internet>Network and Sharing Center.

 

Under the View your active networks section, click on the ethernet connection and you should be seeing it connecting at 1.0 GB/S.

 

If it isn't, the only suggestion I can offer would be to make sure you have good cat 6 ethernet cables running from the cable modem to the router and from the router to the PC.

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