• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-11-2021 09:54 AM

HP Recommended
Product: HP Laptop 14s-dq0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi All

I can honestly say I am sick and tired of trying to get this adapter working properly.

 

I bought a HP Laptop 14s-dq0xxx in May 2020. It's primarily used for browsing and doing a little spreadsheet work. It's always had a few issues with the wifi adapter but it's got worse in the past month or so.

 

Device details are:

HP Laptop 14s-dq0xxx
Processor Intel(R) Pentium(R) CPU 5405U @ 2.30GHz 2.30 GHz
Installed RAM 4.00 GB (3.82 GB usable)
System type 64-bit operating system, x64-based processor

Windows 10 Home
Version 20H2
Installed on ‎12/‎03/‎2021
OS build 19042.1237
Experience Windows Feature Experience Pack 120.2212.3530.0


Realtek RTL8821CE 802.11ac PCIe Adapter
Driver Provider: Realtek Semiconductor Corp
Driver Date: 23/08/2021
Driver Version: 2023.0.10.133
Digital Signer: Microsoft Windows Hardware Compatibility Publisher

 

Until a couple of months ago I'd lose the wifi connection when I woke the PC after it hadn't been used for a few hours. Now, it happens while I'm actually browsing. If I'm lucky I can go into Device Manager and disable/enable the adapter and wifi will reconnect. Most of the time though, I have to restart the PC.

 

As far as I can tell, I'm on the most current driver so my questions are

  1. are HP and/or Realtek just incompetent when it comes to building a device with this piece of junk in it? and
  2. is there an alternative adapter that I could replace it with?
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.