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Locked

‎10-04-2021 09:41 AM

HP Recommended
Product: HP Compaq 8200 Elite Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have been trying to solve a random computer lockup problem for over a year. My desktop is set to never sleep but every few weeks , sometimes months, it spontaneously locks up.  The screen is blank and I must do a forced reboot.  I cannot access it through any remote programs either.  It always seems to occur when the machine is idle over the weekend after I have left my office.

 

Oddly, the other computers on my Lan lose connection to the router as well. Once my desktop is rebooted, all machines can connect again. I tried reinstalling my network card drivers and all Win10 updates are installed on a regular basis. Not sure if it's a driver or something else. 

 

Thanks,

Steve

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