Random Ping Spikes on WiFi

[Alfredovitch]

Hi!

I bought this computer and from the start i have been experiencing big ping spikes. If i ping google it will look something like this:

Reply from 216.58.207.206: bytes=32 time=4ms TTL=53
Reply from 216.58.207.206: bytes=32 time=4ms TTL=53
Reply from 216.58.207.206: bytes=32 time=1859ms TTL=53
Reply from 216.58.207.206: bytes=32 time=4ms TTL=53

The ping will be steady then increase by a lot and then go down quick again. Sometimes it disapears for like 30 minutes. Right now i get a ping spike. It sends 32 pakages without any problems then i get a ping spike again. 

I have tried everything i could find on google. I get no result in windows trouble shooting, i have updated all drivers, i have tried on different wifis on different places,  i have tried with an external internet card and i have tried disabeling Wlanautoconfig that i found on google but the problem is still the same. I tried it with an ethernet cable and then there was no issue. There is no problem with the Wifi in our house and the signal is good. I even tried on another WiFi in a different place and still the same problem. 

[A4Apollo]

Hi! @Alfredovitch,

Please share the product number of the PC to assist you better.

To resolve this issue. Please update the HP Connection Optimizer to the latest version and check if it helps.

Update the HP Connection Optimizer using this link. Click Here 

Note: Before uninstallation of the wireless drivers make sure your PC is connected via ethernet cable.

If you still have issues try the steps recommended below.

Restart your modem or WiFi adapter

Press Windows Key + X to open Win + X menu and select Device Manager from the list.
Find your networking device, right click on it and click Disable.
Restart your computer
Go to Device Manager again, and enable the networking device the same way you disabled it

Reset TCP connection

Right-click on the Start Menu button and open Command Prompt (Admin)
Enter the following lines and press Enter after entering each one:
netsh int tcp set heuristics disabled 
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
Now enter this command to to verify that previous functions were disabled:
netsh int tcp show global
Close the Command Prompt window.

Disable your network adapter power saving setting

1) On your laptop, press the Windows logo key and R on your keyboard to open the Run box. Then type “ncpa.cpl” and press Enter.
2) Right click your Wireless/WiFi network adapter, then click Properties.
3) Click the Configure button.
4) Select the Power Management tab, make sure Allow the computer to turn off this device to save power is not checked, and then click OK.

In the search menu type services, select and open services window.
Double-click Services.
In this window, click the Name column header (where is says “Name”) to sort by the service name.
Scroll down to find Wireless Zero Configuration. Right-click this row and select Stop.
Again right and select start from the list.

Lastly, try running a network test using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Hope this answers your query!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Alfredovitch]

Thanks for the tips but the issue is still the same. I tried all of the things you wrote but it didn't help The product number is: 4JR74EA#UUW

[A4Apollo]

Hi! @Alfredovitch,

Thanks for the update.

Update BIOS on the PC to the latest version. Click Here

Also, uninstall the wireless drivers from the device manager and install the drivers using the HP recovery manager.

Refer this article to know more information about installing the drivers. Click Here

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!