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‎09-14-2020 11:06 AM

HP Recommended

@Erick21 - Did any of these work for you? I am having the same problem. It was working before we went out of town. Left on 9/6/2020 and when we came home on 9/13/2020 it wasn't working. Did several troubleshoots and nothing fixes the problem. I have no wireless connection despite the fact that the device manger says that they are working properly and drivers are up to date. I'm so frustrated. Every time I try to update the BIOS it fails. 

1 REPLY 1

‎09-15-2020 03:25 PM

HP Recommended

@MelindaB1

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried updating the system drivers using HP support assistant before updating the BIOS? 
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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