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CowboyKen
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Solved!

Re: Pavilion not recieving WiFi Signal, brand new computer out of the box

‎03-30-2020 10:45 AM - edited ‎03-30-2020 10:46 AM

HP Recommended

I have a Pavilion p6402f.  I have troubleshooted and guessing the antenna on my adapter is bad.  The HP troubleshooter said the wifi adapter or access point was bad.  Bought a USB WiFi Adapter to install but stuck on whether I need to remove the adapter installed in the unit now.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
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‎03-30-2020 11:17 AM

HP Recommended

@CowboyKen,

 

I reviewed your post and I understand that you want to know whether you need to remove the wireless card on the computer to use a USB wireless adapter.

 

You can go ahead and use the USB wireless adapter without removing the wireless card on the computer. In case if you are facing any issue or interference with the internal wireless card then, you can go to the device manager and then disable the wireless card.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post

‎03-30-2020 11:17 AM

HP Recommended

@CowboyKen,

 

I reviewed your post and I understand that you want to know whether you need to remove the wireless card on the computer to use a USB wireless adapter.

 

You can go ahead and use the USB wireless adapter without removing the wireless card on the computer. In case if you are facing any issue or interference with the internal wireless card then, you can go to the device manager and then disable the wireless card.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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