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JennyL456
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Message 1 of 2
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Flag Post

Realtek RTL8188EE suddenly not present

HP Recommended
HP Envy 700PC - L2NE5EA#UUZ
Microsoft Windows 10 (64-bit)

I have lost the wifi capability on my desktop. Realtek RTL8188EE has disappeared from the list of network devices. I have tried to reset the network settings, which did not resolve the issue. I then tried to reset the PC, which aborted indicating that there was a problem resetting the PC; no changes were made. What is happening?

What can I do to resolve this issue?

Thank you.

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@JennyL456 The best way to identify the issue and resolve the same, is to run a test on the same, which brings me to my questions:

Have you run a wireless card test on your computer?

 

If not, Please download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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