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Lee-world
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Realtek RTL8821CE 802.11ac PCIe Adapter. Is this an actual card installed on my Mobo?

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Microsoft Windows 10 (64-bit)

HP All-in-One 24-f0047c. My Lan card apparently was damaged in a power outage. I can use 2.4 but not 5G. Is there an actual Realtek RTL8821CE 802.11ac PCIe Adapter card, in a slot, on my MOBO? Thanks

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Paul_Tikkanen
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Hi:

 

Yes, the card is removable.

 

That is kind of unusual that just the 5.0 GHz band went out on it.

 

Did you try updating the Wi-Fi driver to the latest version and see if that restores the 5.0 GHz Wi-Fi band?

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe

 

If not, you may want to try that first before replacing the card, because it is pretty difficult to take your PC apart to replace the Wi-Fi card.

 

Removing & Replacing Parts | HP 22, 24 and 27 All-in-One PCs | HP Computer Service | @HPSupport - Yo...

 

The replacement wifi card part number can be found in the parts list at the link below...

 

HP PartSurfer

 

915620-001
WLAN - RT CHOPARD AC 1x1

 

You can also use this part number:

 

Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

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Lee-world
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Hi NOPE I did not try that, great idea, driver error is more reasonable than a partial failure or "half" the card.

I'll try that tonight...Thanks, Lee

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Lee-world
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PS: I'm 71 now and my hands shake, I no longer build or fix computers...

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Paul_Tikkanen
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You're very welcome, Lee.

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