• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hello there!
My Wi-Fi adapter suddenly disconnects and a BSOD appears then the laptop restarts. The driver version was 2024.10.227

I searched this forum and saw Paul_Tikkanen recommended version 2024.10.228.3 so I did install it but now the driver fails on boot instead of suddenly at random times. Whenever I boot the laptop, it shows BSOD then restarts then it works normally. The windows monitor shows "Windows was not properly shutdown" error. Any help?

 

Thank you.

3 REPLIES 3
HP Recommended

Hi:

 

The only suggestion I can offer would be to try the newest driver currently available:

 

2024.10.228.7     09/14/2023

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149501.exe 

 

If that doesn't work, you may want to consider backing up your files and factory resetting the notebook.

HP Recommended
Thank you! I will try it and come back to you.
HP Recommended

The issue persists unfortunately. I'd like to note that the issue started to happen after the windows 11 KB5034123 update. January 9, 2024—KB5034123 (OS Builds 22621.3007 and 22631.3007) - Microsoft Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.