-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Wireless and Networking
- Realtek RTL8822CE 802.11ac PCIe Adapter BSOD
Create an account on the HP Community to personalize your profile and ask a question
01-14-2024 04:33 AM
Hello there!
My Wi-Fi adapter suddenly disconnects and a BSOD appears then the laptop restarts. The driver version was 2024.10.227
I searched this forum and saw Paul_Tikkanen recommended version 2024.10.228.3 so I did install it but now the driver fails on boot instead of suddenly at random times. Whenever I boot the laptop, it shows BSOD then restarts then it works normally. The windows monitor shows "Windows was not properly shutdown" error. Any help?
Thank you.
01-14-2024 06:59 AM
Hi:
The only suggestion I can offer would be to try the newest driver currently available:
2024.10.228.7 09/14/2023
https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149501.exe
If that doesn't work, you may want to consider backing up your files and factory resetting the notebook.
01-16-2024 02:56 PM
The issue persists unfortunately. I'd like to note that the issue started to happen after the windows 11 KB5034123 update. January 9, 2024—KB5034123 (OS Builds 22621.3007 and 22631.3007) - Microsoft Support