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HP Recommended

I am getting this today it has been dropping out every 5 minutes or so although sometimes it stays up for a few hours . I can fix it once it drops out but i would rather it stayed up . I can run a windows 10 system at the same time and this does not have any issues. 

6 REPLIES 6
HP Recommended

If you're having trouble connecting your Realtek RTL8822CE 802.11ac PCIe Adapter to your computer, there are a few things you can try to troubleshoot the issue.

 

First, check to make sure that the adapter is properly installed on your computer. If it's not, follow the instructions that came with the adapter to install it.

 

Once the adapter is properly installed, check to see if it's being recognized by your computer. To do this, open the Device Manager (you can find it in the Control Panel).

 

If the adapter is listed under Network Adapters, it's being recognized by your computer. If the adapter is listed, but you're still having trouble connecting to the Internet, try updating the driver for the adapter.

 

You can do this by right-clicking on the adapter in the Device Manager and selecting "Update Driver." If you're still having trouble after trying all of these things, you may need to contact Realtek for further assistance.

HP Recommended

did you actually read my message properly. I said it works for some time but keeps dropping out and i can get it working again but i do not want it to keep dropping out. I worked in IT support for over 40 years so do not need to be told to check for latest driver. My £1100 system works ok with a wired connection but would prefer wireless if possible. I would expect more support than this for £1100 please

HP Recommended

Hi @Wes1953

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello my system is HP Pavilion 27-d0010na All-in-One Desktop PC

HP Recommended

Hi @Wes1953

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing connection-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and update all the drivers. Once done, let me know the outcome of it: https://support.hp.com/in-en/drivers 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

This has been happening for some weeks now. I have not made any changes to the system only the standard windows upgrades that come through from time to time. I have of course already ensured I am on the latest drivers. I worked in IT support for over 40 years so had i made a change and then the problem started I would have known to undo the change. I also of course know how to check for the latest drivers . I also see that other people are having the same issue so clearly there is an issue either with this hardware or the software supplied - have you tried checking on a system of your own within HP to see if you are getting the same issues

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