Refund on shipped delivery

[Zallen]

Hello, 

The delivery date is Monday and I've had an emai from customer support saying refuse the delivery which is what I'm going to do. 

How do I contact hp when their office hours are shut over weekends that I am going to refuse the delivery? Thus, I get my refund.

Thank you. 

[Dragon-Fur]

@Zallen 

I'm not sure how we can help.

You cannot contact Customer Support when they are closed - "shut is shut".

We do not have any way to override the HP store and customer service hours of operation.

This does mean you lose your refund - this just means we (the Community) cannot hasten the operation for you.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Our Community is comprised of volunteers - people like yourself who own and use HP technology.

[Jay_G24]

Hi @Zallen,

I’d recommend you contact HP Store or HP Phone support team in your region regarding refund related queries.

Follow the instructions below to reach them:

1) Click on this link -https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

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