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Juanita-110
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Solved!

Replace a wireless mouse with no apparent receiver

HP Recommended
Wireless mouse
Microsoft Windows 10 (64-bit)

I have a fairly old HP Touchsmart all-in-one and I need to replace the mouse. Do I need to replace the receiver? If so, where do I find it?  I've looked everywhere on the desktop with a flashlight and at the videos and nothing appears to address this.

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Hibb1
Level 6
473 445 38 91
Message 2 of 3
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HP Recommended

If it's a 'fairly old' All-in-One like a 610 series, then the USB receiver will be in a separate USB port either under a cover on the back that you can pull out, or it could be internal.

If you can't find it, I wouldn't worry too much. You can buy a new mouse with a new receiver and plug it into any other available USB port. The new receiver won't interfere with the old one and vice versa.

Bear in mind that if you're still using the original wireless keyboard then that will still be paired to the original receiver as well.

If you still want to use the original keyboard, then you can run the old receiver for the keyboard and a new receiver for the new mouse simultaneously.

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Hibb1
Level 6
473 445 38 91
Message 2 of 3
Flag Post
HP Recommended

If it's a 'fairly old' All-in-One like a 610 series, then the USB receiver will be in a separate USB port either under a cover on the back that you can pull out, or it could be internal.

If you can't find it, I wouldn't worry too much. You can buy a new mouse with a new receiver and plug it into any other available USB port. The new receiver won't interfere with the old one and vice versa.

Bear in mind that if you're still using the original wireless keyboard then that will still be paired to the original receiver as well.

If you still want to use the original keyboard, then you can run the old receiver for the keyboard and a new receiver for the new mouse simultaneously.

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Juanita-110
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Thank you for your help. I had reached the decision that the receiver must be internal but wasn't sure if that was something that HP did. Thank you so much for confirming that as a possibility.

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