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HP Recommended
pavilion 510-p020
Microsoft Windows 10 (64-bit)

My internet connection drops intermittently, tried updating driver in device manager. Now looking to replace the wireless card

(Intel(R) Dual Band-AC 3165 card with  new one. Are there any manuals available online that can help me with this? 

I have a second HP Laptop that is not having any network problems.

Thanks to all for your responses. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Unfortunately, HP has no procedures in your PC's servicing guide for how to replace the wifi adapter.

 

You will have to try it on your own.

 

The wireless card is lying flat on the motherboard, and has two very thin and delicate antenna wires connected to it.

 

The card itself is also small.  Around 1/2 inch wide x 3/4 inch long.

 

Use extreme care when removing and replacing the antenna wires.

 

I broke both the terminals off my Intel 7265 AC wifi card when I upgraded it to the 9260 AC, and it took me over two hours to dig the miniscule terminals out of the antenna connectors by using a jewler's loupe, and small tools/probes.

 

Below is the link to the service guide which will help you open up the PC.

 

854257-SJ1_Shave2_USG_WW_cover.fm (hp.com)

 

Here is a video for how to replace the wifi card in a typical HP notebook.

 

Replace the Wireless Module | HP Notebook 15, HP 250 and 255 G7 Notebook PC | HP - YouTube

 

You would follow the same procedure, except your wifi card will have two antenna wires and not one.

 

It may also not have the clear plastic cover over the wifi card.

 

I did not follow the procedures in the video, so that may be one reason I broke the terminals off my wifi card.

 

I just grasped the wires with my fingers.  Live and learn.

 

Since there is no information regarding what model wifi adapters were used in your PC other than the one it has now, if you want to experiment with an upgrade, I recommend this card, which you can find on eBay.

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro  HP part # L35282-005

 

Search by the HP part number, not the model of the wifi card.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

Unfortunately, HP has no procedures in your PC's servicing guide for how to replace the wifi adapter.

 

You will have to try it on your own.

 

The wireless card is lying flat on the motherboard, and has two very thin and delicate antenna wires connected to it.

 

The card itself is also small.  Around 1/2 inch wide x 3/4 inch long.

 

Use extreme care when removing and replacing the antenna wires.

 

I broke both the terminals off my Intel 7265 AC wifi card when I upgraded it to the 9260 AC, and it took me over two hours to dig the miniscule terminals out of the antenna connectors by using a jewler's loupe, and small tools/probes.

 

Below is the link to the service guide which will help you open up the PC.

 

854257-SJ1_Shave2_USG_WW_cover.fm (hp.com)

 

Here is a video for how to replace the wifi card in a typical HP notebook.

 

Replace the Wireless Module | HP Notebook 15, HP 250 and 255 G7 Notebook PC | HP - YouTube

 

You would follow the same procedure, except your wifi card will have two antenna wires and not one.

 

It may also not have the clear plastic cover over the wifi card.

 

I did not follow the procedures in the video, so that may be one reason I broke the terminals off my wifi card.

 

I just grasped the wires with my fingers.  Live and learn.

 

Since there is no information regarding what model wifi adapters were used in your PC other than the one it has now, if you want to experiment with an upgrade, I recommend this card, which you can find on eBay.

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro  HP part # L35282-005

 

Search by the HP part number, not the model of the wifi card.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.