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‎03-20-2019 02:51 PM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

I bought a wireless HP ENVY 4520 so time ago. My teen son set it up and i can't use it. He just moved out and i don't know the password. How do I change his set up info?

1 REPLY 1

‎03-21-2019 03:56 PM

HP Recommended

@Atilla996,

 

Thank you for posting your query on HP Support Community,

 

Let's perform an advanced reset on the printer. Doing this will set the printer back to the factory settings. 

 

I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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