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NATTYB76
New member
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Message 1 of 3
232
Flag Post

SHIFT KEY HAS STOPPED FUNCTIONING,

‎10-14-2019 05:32 AM

HP Recommended
Product: HP ALL-IN-ONE-24-G-080NA ENERGY STAR

HP-MY SHIFT KEY HAS STOPPED FUNCTIONING, IVE TRIED EVERYTHING, ANY SUGGESTIONS

2 REPLIES 2
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post

‎10-16-2019 02:15 PM

HP Recommended

@NATTYB76

 

I suggest you run a  Keyboard Test from the F2 Diagnostic and this will confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted 😊

KrazyToad
I Am An HP Employee

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Hibb1
Level 6
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Message 3 of 3
Flag Post

‎10-17-2019 02:37 AM

HP Recommended

Does EVERYTHING include trying another keyboard?

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