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10-16-2019 02:15 PM
I suggest you run a Keyboard Test from the F2 Diagnostic and this will confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
Keep me posted 😊
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