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Simdii
New member
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Message 1 of 2
235
Flag Post

Screen blank on HP Pavilion-Inactive apps nor windows

HP Recommended
Pavilion
Microsoft Windows 10 in S Mode
I reset my work desktop to factory setting while clean out the drive . It is done but i dont have any apps nor any Windows showing only a blank screen with a recycle bin showing. Please what should i do to get back and running . Please can someone help. The company IT guy is unavailable at this moment . Please i need to fix it before my boss shows up . Thank you for your time.
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post
HP Recommended

@ Simdii,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are not getting sound over HDMI when connected to your TV.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • If you press the windows key are you able to see the start menu?

While I wait for the answers, I recommend you follow the below steps and check whether the issue is resolved.

 

Step 1. Firstly press the "Windows logo key + R" to launch the "Run" command.

Step 2. After the "Run" toolbox appears on the screen type in "taskmgr.exe" command and hit "Enter". It will open the Task Manager.

Step 3. Click on the tab labeled as "Processes" from the list of other tabs displayed, and then trace down till you find out "Windows Explorer" process enlisted in the list of currently running processes.

Step 4. Now click on the "Windows Explorer" process to select it and then click on the "Restart" button at the bottom right corner of the windows to restart the process again.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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