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‎01-23-2023 02:34 PM

HP Recommended
Product: HP TouchSmart IQ815 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I am looking for the service manual for the HP Touchsmart All-In-One model IQ815

 

My Wireless LAN is showing connected to a network BUT NOT the internet

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2023 03:53 PM

HP Recommended

Hi:

 

HP retired support for the HP Touchsmart All-In-One model IQ815 model series and according to the parts list, it comes with a very outdated Ralink RT2700e Wi-Fi adapter, which has no driver support for W10.

 

I could not find any service manuals for your PC, and a service manual would be of no help to you in this situation.

 

HP PartSurfer

 

The easiest thing to do if you have to connect via Wi-Fi would be to purchase a USB dual band Wi-Fi adapter.

 

I just bought this model the other day and it works great on my old Dell desktop PC.

 

Amazon.com: EDUP AC 1300Mbps USB WiFi Adapter for PC USB 3.0 Wireless Dongle, 5Ghz /2.4Ghz Dual Band...

View solution in original post

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1 REPLY 1

‎01-23-2023 03:53 PM

HP Recommended

Hi:

 

HP retired support for the HP Touchsmart All-In-One model IQ815 model series and according to the parts list, it comes with a very outdated Ralink RT2700e Wi-Fi adapter, which has no driver support for W10.

 

I could not find any service manuals for your PC, and a service manual would be of no help to you in this situation.

 

HP PartSurfer

 

The easiest thing to do if you have to connect via Wi-Fi would be to purchase a USB dual band Wi-Fi adapter.

 

I just bought this model the other day and it works great on my old Dell desktop PC.

 

Amazon.com: EDUP AC 1300Mbps USB WiFi Adapter for PC USB 3.0 Wireless Dongle, 5Ghz /2.4Ghz Dual Band...

Was this reply helpful? Yes No
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