• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Elite HPE-570t CTO Desktop PC

Probably the easiest solution is the buy a USB wireless internet adapter. My PC can access the internet via an Ethernet cable. I would prefer a way to re-install an adapter that was originally installed. 

3 REPLIES 3
HP Recommended

That PC probably came with Windows 7.  Is that still the case or has it been upgraded?

Look in Device manager to see if a wireless adapter is indicated.  If the OS is no longer Windows 7, it might just be the driver has not been installed.  If the hardware is present, it will appear under Network adapters tab.  Click on the arrow next to that category and see what is listed.  If you need help identifying possible choices, take a photo of what is listed and post it here.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
HP Recommended

Yes, my desktop was originally Win 7, but upgraded to Win 10.  In Device Manager I think there use to be a wireless internet adapter (WIA) because I could access the internet via my Netgear router, but now there isn't one.  I'm currently using a USB Dual Band + Bluetooth Adapter.  IIn your experience is it possible to install a WIA that will appear in my Device Manager so I don't need a USB WIA?  I appreciate your input.  

HP Recommended

In Device Manager, As posted above

If the hardware is present, it will appear under Network adapters tab. Click on the arrow next to that category and see what is listed.  If there is a Wireless adapter identified (it will say if it is wireless ) probably Realtek or Qualcomm or Intel.

As I said, take a photo or screenshot of that Network adapter area and post it, if you cannot see one listed, and I will assist further.

The original HP Pavilion Elite HPE-570t CTO Desktop PC lists wireless drivers for

Atheros Dualband Wireless Network and Ralink Wireless

If they are not showing, try the clicking on "Show hidden devices" or scan for hardware changes.

If none of that produces results, then adding an adapter is the only solution.

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.