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jeffers3
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Solved!

Start up connection to default browser

HP Recommended
Microsoft Windows 10 (64-bit)

On start up for some reason my computer will not connect to the default browser page it just goes to desktop.I have gone into internet options and reselected the start up page but this does not help.I have tried changing my default web browser but still no start up connection to the web page.Does anybody know how I can solve this annoying issue?

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A4Apollo
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Message 4 of 4
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@jeffers3, thanks for your prompt response and time.

 

I appreciate your efforts in trying out the steps.

 

As you were unable to make the registry changes. It looks like few of the registries have got modified due to the malware.

 

And note some of the malware can't be detected even using the anti-malware software.

 

I suggest you try performing a system reset on the PC and check if it helps.

 

Refer this article to know more information about performing a system reset. Click Here

 

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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A4Apollo
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Hi! @jeffers3, Welcome to HP forums.

 

I understand you have issues setting up the default home page using the browser on your PC.

 

Don't worry I'm here to help you out.

 

Did you make any software or hardware changes on your PC?

 

What is the browser you are using on the PC?

 

Have you tried checking with a different browser? Does the issue persist?

 

Please share the product number of your laptop to assist you better.

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Try resetting the browser settings to default and check if it helps.

 

To go back to the previous Internet explorer (IE) setting, reset IE by doing the following

 

1. Click on "Tools"->Internet Options->click on Advanced tab

2. Click "Reset". After IE is reset, close and open IE.

 

Also, it could be an issue with the malware. Try running a scan on your PC using some Anti Malware software.

 

If you still have issues try the steps recommended below.

 

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In Registry Editor, locate the following subkey, if it exists:
******** HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet Explorer\Control Panel

4. delete the file called HomePage present in detailed view
5.then open the internet explorer and set your homepage

 

 

Let me know if this works!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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jeffers3
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Message 3 of 4
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I have not made any software changes,I have an HP Pavilion desk top computer.I have a malaware programme installed,run this reguarly and it does not show anything untoward.I have two browsers,IE11 and Firefox.Tried setting each one as default browser but makes no difference-on start up the computer simply displays desktop.I have reset IE11 several times but makes no difference.

Have now tried your finanal registry keys solution  solution- can get to Software/policies but no further,cannot find the internet explorer sub key at all from the guidance you have given me

Do you any other ideas?

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A4Apollo
Retired
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17,747 9,815 1,307 2,170
Message 4 of 4
Flag Post
HP Recommended

@jeffers3, thanks for your prompt response and time.

 

I appreciate your efforts in trying out the steps.

 

As you were unable to make the registry changes. It looks like few of the registries have got modified due to the malware.

 

And note some of the malware can't be detected even using the anti-malware software.

 

I suggest you try performing a system reset on the PC and check if it helps.

 

Refer this article to know more information about performing a system reset. Click Here

 

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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