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Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Wireless and Networking
- The Wi-Fi dont work
Create an account on the HP Community to personalize your profile and ask a question
11-24-2023 02:40 PM
Hi @Maxcapuz99,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP laptop's Wi-Fi is not working and the computer is not detecting the Wi-Fi network in the settings, there are several troubleshooting steps you can follow to try and resolve the issue. Here's a step-by-step guide.
Check Wi-Fi Switch or Key:
- Some laptops have physical switches or function keys (e.g., F2, F12) to enable or disable Wi-Fi. Ensure that Wi-Fi is turned on using the appropriate switch or key.
Restart Your Laptop:
- Sometimes, a simple restart can resolve temporary issues. Restart your laptop and see if the Wi-Fi connection is restored.
Check Airplane Mode:
- Ensure that Airplane Mode is turned off. This mode disables all wireless connections, including Wi-Fi.
Update Drivers:
- Outdated or corrupt Wi-Fi drivers can cause connection problems. Go to the HP support website, enter your laptop's model, and download the latest Wi-Fi drivers. Install them and restart your laptop.
Windows Troubleshooter:
- Use the built-in Windows Network Troubleshooter to identify and fix common network-related problems.
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections.
Check Device Manager:
- Open Device Manager and look for any yellow exclamation marks next to your Wi-Fi adapter. If there is an issue, you may need to update or reinstall the driver.
Reset TCP/IP:
- Open Command Prompt as an administrator and enter the following commands:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
Reset Network Settings:
- In Windows Settings, go to Network & Internet > Status > Network reset. This will reinstall network adapters and set other networking components back to their default settings.
Check for Interference:
- Other electronic devices, neighboring Wi-Fi networks, or appliances can interfere with your Wi-Fi signal. Move closer to the router and see if the connection improves.
Router Troubleshooting:
- Restart your router. If possible, try connecting to a different Wi-Fi network to determine if the issue is with your laptop or the network.
Check for Windows Updates:
- Make sure your operating system is up to date. Install any pending updates, as they may include fixes for known issues.
System Restore:
- If the issue started recently, you can try using System Restore to revert your system to a previous state when the Wi-Fi was working correctly.
If none of these steps resolve the issue, there may be a hardware problem with your laptop's Wi-Fi card,
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
11-26-2023 07:10 AM
Hi @Maxcapuz99,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP laptop's Wi-Fi is not working and the computer is not detecting the Wi-Fi network in the settings, there are several troubleshooting steps you can follow to try and resolve the issue. Here's a step-by-step guide.
Check Wi-Fi Switch or Key:
- Some laptops have physical switches or function keys (e.g., F2, F12) to enable or disable Wi-Fi. Ensure that Wi-Fi is turned on using the appropriate switch or key.
Restart Your Laptop:
- Sometimes, a simple restart can resolve temporary issues. Restart your laptop and see if the Wi-Fi connection is restored.
Check Airplane Mode:
- Ensure that Airplane Mode is turned off. This mode disables all wireless connections, including Wi-Fi.
Update Drivers:
- Outdated or corrupt Wi-Fi drivers can cause connection problems. Go to the HP support website, enter your laptop's model, and download the latest Wi-Fi drivers. Install them and restart your laptop.
Windows Troubleshooter:
- Use the built-in Windows Network Troubleshooter to identify and fix common network-related problems.
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections.
Check Device Manager:
- Open Device Manager and look for any yellow exclamation marks next to your Wi-Fi adapter. If there is an issue, you may need to update or reinstall the driver.
Reset TCP/IP:
- Open Command Prompt as an administrator and enter the following commands:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
Reset Network Settings:
- In Windows Settings, go to Network & Internet > Status > Network reset. This will reinstall network adapters and set other networking components back to their default settings.
Check for Interference:
- Other electronic devices, neighboring Wi-Fi networks, or appliances can interfere with your Wi-Fi signal. Move closer to the router and see if the connection improves.
Router Troubleshooting:
- Restart your router. If possible, try connecting to a different Wi-Fi network to determine if the issue is with your laptop or the network.
Check for Windows Updates:
- Make sure your operating system is up to date. Install any pending updates, as they may include fixes for known issues.
System Restore:
- If the issue started recently, you can try using System Restore to revert your system to a previous state when the Wi-Fi was working correctly.
If none of these steps resolve the issue, there may be a hardware problem with your laptop's Wi-Fi card,
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!