The community had a power outage. Now my computer has a blue screen. Now my keyboard won’t type i

[LosOsosLarry]

The community had a power outage.   My computer with windows11 has a blue screen.  I try to type in the “Recovery Key” but two (2) different keyboards are unable to type on the screen…..nor does my mouse work.

[Max3Aj]

Hi @LosOsosLarry,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your system is stuck on the BitLocker recovery screen and not recognizing any input from your keyboard or mouse. Here are a few steps to troubleshoot.

Try Different USB Ports

• If you're using a wired keyboard and mouse, unplug them and try different USB ports, especially USB 2.0 ports if available.
• If you're using wireless peripherals, try using wired ones instead.

Restart and Access BIOS

• Turn off the computer and turn it back on while repeatedly pressing the F2, F10, or Del key (depending on your PC model) to enter BIOS.
• If the keyboard works in BIOS, exit and let the PC restart. If not, try another keyboard.

Use an On-Screen Keyboard (If Accessible)

• Look for an "Ease of Access" option at the bottom of the screen.
• If available, enable the on-screen keyboard and use your mouse (if it works) to enter the recovery key.

Boot into Windows Recovery Mode

Power Cycle (Force Restart):

1. Hold down the power button until the PC turns off.
2. Turn it back on, and as soon as the Windows logo appears, turn it off again.
3. Repeat this 3 times, and it should trigger Windows Recovery Mode.
4. Once in recovery mode, check if your keyboard and mouse work.

If they work, navigate to Advanced options → Command Prompt, and enter:
manage-bde -protectors -disable C:
 

(This disables BitLocker temporarily so you can boot in).

Try a Different USB Keyboard and Mouse

• If possible, use a basic USB keyboard and mouse (not wireless or gaming keyboards).

Use a Windows Installation USB to Repair

If nothing works, you may need to boot from a Windows 11 installation USB:

1. Create a Windows 11 bootable USB (if you don’t have one, you can create it on another PC using the Microsoft Media Creation Tool).
2. Boot from the USB and select Repair your computer → Troubleshoot → Startup Repair.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support

[LosOsosLarry]

None of your suggestions worked

[LosOsosLarry]

None of your suggestions worked.

[zoey7886]

@LosOsosLarry, Thanks for following up. I’m sorry to hear that the previous suggestions didn’t work — let’s explore a few alternative steps to tackle this issue:

Try Booting Without Peripherals

• Disconnect all external devices (USB drives, printers, external hard drives, etc.) except the keyboard and mouse.
• Restart the computer and see if the keyboard and mouse start working. Sometimes a conflicting device can prevent input devices from functioning.

Reset BIOS Settings

• If you can access the BIOS (by pressing F2, F10, or Del at startup):
  • Look for an option to "Load Default Settings" or "Restore Factory Defaults."
  • Save changes and exit BIOS.
• This can help if a BIOS misconfiguration is causing the issue.

Test with a Different USB Mode

• If your PC supports both USB 2.0 and USB 3.0 ports, try switching between them.
• Some systems have compatibility issues with USB 3.0 in recovery mode — USB 2.0 might work better.

Disable Secure Boot and Fast Boot

• If you can enter BIOS, try disabling Secure Boot and Fast Boot under the boot settings.
• Save changes and restart the system.

To narrow down the issue further:

🔹 Are the keyboard and mouse lighting up or showing any signs of power when connected?
🔹 Have you tried using the keyboard and mouse on another computer to confirm they’re working?
🔹 When the blue screen appears, is there an error code or message shown?

Let me know how it goes — we’ll get this sorted out! 😊

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Regards,