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‎01-01-2021 11:05 AM

HP Recommended
Product: HP Pavilion x360 - 13-s121ds (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Issue: 

 

The device has been paired with a windows 10 laptop. After turning the device off and then back on, the microphone does not automatically connect. The audio does connect. The issue is usually rectified by manually disconnecting the headphones and then reconnecting them. I would like to avoid having to do that all the time. 

 

Device:

 

Jabra Tarah (wireless earbuds)

They have been paired with my computer and they have been updated with the latest firmware. 

Fix attempts: 

 

I have uninstalled and reinstalled the latest drivers. 

I have repaired the device with the computer. 

I wanted to avoid having to reset my mobile/network connections so I don't lose the compilation of wifi passwords I have accumulated. 

 

Computer Specs:£

 

Laptop: HP Pavilion x360 - 13-s121ds (ENERGY STAR)

 

Bluetooth chip: 1x1 802.11b/g/n WLAN and Bluetooth

Manufacturer driver page: https://support.hp.com/sk-en/drivers/selfservice/hp-pavilion-13-s100-x360-convertible-pc/8499316/mod...

 

Any help would be greatly appreciated. 

1 REPLY 1

‎01-05-2021 11:34 AM

HP Recommended

Hi@Frescoj10, Welcome to the HP Support Community!

 

I understand in case if it's connected to other devices turn off the Bluetooth on the devices the notebook connects automatically. 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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