There is a piece stuck in the headphone jack, can it be removed? We can’t hear any sound.

[Pennington25]

There is a piece of the headset stuck in the headset jack in the back. So we can’t hear anything. Is there a way to get in to remove the piece?

[Betty0610]

@Pennington25

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

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