cancel
Showing results for 
Search instead for 
Did you mean: 
IainAF
New member
1 0 0 0
Message 1 of 2
320
Flag Post

TouchSmart 520-1300 WiFi Problems

HP Recommended
TouchSmart 520-1300
Microsoft Windows 7 (64-bit)

My 100 MBPS broadband supplier is VirginMedia. The PC is situated upstairs and the router downstairs. When connected by  10metre ethernet cable, I get 105 MBPS download speed. When connected through the PC's wireless card (Ralink 802.11n) I get 10 MBPS on 2.4GHz and it does not show the 5GHz network. If I connect using a Linksys WUSB600N adapter, I get roughly 35 MBPS on 2.4GHz and roughly 50 MBPS on 5GHz. To make matters worse, the connection drops at least once a day and quite often, several times in a day. Speed tests taken during those times indicate there really is a drop at the PC (speeds drop less than 1 MBPS) while downstairs a Pavillion 14-ce0595 is still getting around 70 MBPS.

Sitting next to the PC using a Samsung A3 phone, I get 106 MBPS on both frequencies at the same time as getting the low speeds on the PC's internal card. This would indicate that there is no 'blind spot' where the PC is situated. All the usual tricks have been used: Reboot the router, connect/disconnect the card, remove card and reboot, remove drivers and re-apply etc and nothing seems to help get a better speed on the PC using its own wireless card.

1. Why is the internal card so slow compared with the mobile phone?

2. Is the solution to buy a faster/stronger card?

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,654 332 700
Message 2 of 2
Flag Post
HP Recommended

Hi

Dunno.

Flow Chart Adapters.pngWiFi Interference.png

 

I assume that upstairs your local UBER firm is broadcasting and flattening your reception.

Mine's the Blue line and there are other signals to contend with, so try another channel.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation