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HP Recommended
HP All-in-One 24-f0043in
Microsoft Windows 11

1. Disabled "Allow the computer to turn off this device"

2. Advanced EEE, Energy-Efficient Ethernet, Gigabit Lite, Power Saving Mode and Green Ethernet are all disabled

3. Wake on Magic Packet, Wake on magic packet when system something I can't read, Shutdown Wake-On-Lan and Wake on pattern match is enabled.

4. All Power saving options have been disabled in BIOS and Wake on LAN (S4/S5) Is enabled in the BIOS as well.

 

And ethernet still refuses to stay on during sleep, hibernate and shutdown. No idea what else to try.

2 REPLIES 2
HP Recommended

Hi @Joy4ever01

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with Wake-on-LAN. I'd like to help!

 

Please follow the steps mentioned below.

 

This issue occurs if the Net BIOS under TCP/IP is enabled. Let's try to disable it by following these steps:

 

1. Go to Control Panel, then click Network and Sharing Center (or simply right-click on the Connection icon on your taskbar, and click Open Network and Sharing Center)

2. On the right pane, click Change adapter settings.

3. Right-click your network adapter and select Properties.

4. Highlight Internet Protocol Version 4 (TCP/IP) and choose Properties,

5. Click the Advanced... button on the lower part of the window.

6. Next, go to the WINS tab, and in the NetBIOS Settings section select Disable NetBIOS over TCP/IP.

7. Click OK and restart the PC (Important).

 

  1. Click on the Start menu and type "services.msc".
  2. Right-click and choose "Run as an administrator".
  3. Look for "TCP/IP NetBIOS Helper".
  4. Please ensure that its Startup type is set as Automatic.
  5. Restart PC.

Device Manager>Network Adapters > Double Clicked on motherboard network adapter > Advanced tab

made "Energy Efficient Ethernet" and "Green Ethernet" values disabled

 

If the issue still persists, then there's a possibility that this has been an issue with the router.

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Joy4ever01

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.