cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Lara3585
New member
1 0 0 0
Message 1 of 2
288
Flag Post

Two keys not working on wireless keyboard

HP Recommended
Wireless Keyboard and Mouse 250

I have purchased a HP wireless keyboard and mouse 250 and the @ and # keys are not working. Every time I select shift and the relevant keys I get the following:

" instead of @

£ instead of #

I've already returned one keyboard to the store for the same issue and now the second one is doing the same thing. 

Anyone know how to solve this?

1 REPLY 1
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 2 of 2
Flag Post
HP Recommended

@Lara3585

 

Welcome to HP Community

 

I have gone through your Post and I suggest you change the Keyboard Layout and that might help

  1. Open Settings.
  2. Click on Time & Language.
  3. Click on Language.
  4. Select your default language from the list.
  5. Click the Options button.

  6. Under the "Keyboards" section, click the Add a keyboard button.

  7. Select the new keyboard layout that you want to add.

Link: https://support.hp.com/in-en/document/c03738933

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation