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12-27-2017 03:39 AM
I have tried numerous times to install the "Intel WLAN DRiver for Windows 10" as prompted by the HP Support Assistant. It runs and at the end when asked was it sucessful, unsuccessful, don't know I click don't know and get a message that it was unsuccesful. The Assiatant then later prompts to download the same update.
Any help, please?
Solved! Go to Solution.
12-27-2017 03:46 AM
If you can use the CLI command line, then please try these commands individually or just run the script....
The highlighted one will probably be the most revealing.
This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.
Copy and paste the section between the ~~~~ lines, and paste into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run
Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
12-27-2017 03:57 AM
Thanks, biut I don't undertand what you suggest I do. I'm a retired person and not technical.
I copied and ran the script. At the end some lines appeared in red , but the window closed too quickly to be read.
Is there and easy, idot way to sove this, pleae?
12-27-2017 05:26 AM
All the drivers are here....
There are 7 network drivers, Broadcomm, Intel and Realtek, so matching to your installed adapter is important.
This is the best match I can find.
This package contains the drivers for the supported Intel Wireless LAN adapters. This package is provided for supported notebook models running a supported operating system.
12-26-2019 09:48 AM
I've been having the same problem with a newly bought HP Pavilion 15-cs2535ng. After several other updates were installed, this one kept repeating itself, so I just restarted the PC. Now, the support section "software and drivers" tells me there are updates available, but when I click on it, I'm told everything is up to date.
Why even after several years can't HP and its support assistant solve this for the users on HP's own devices? They are expensive enough, and then I have to start uninstalling drivers and cards and do God knows what.
Why doesn't HP keep things simple? - don't change a winning team.
12-26-2019 09:57 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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