Unable to connect to the internet

[Just_Dave]

I formatted the hard drive in my HP Pavillion  Model p7-1215b, installed Windows 7 Professional. Worked fine except it will not connect to the internet. When I check Device Manager the drivers for these devises are not installed:

Ethernet Controller

Network Controller 

PCI Simple Communications Controller

SM Bus Controller

 The HP Support website tries to detect my laptop operating system. When I specify the specs for my desktop the circle on the screen spins indefinitly. The Rep. at HP said the drivers may not be available on the site any more. I need help. Can somebody advise me as to do next. This is a good computer it's got 1 Terabyte Hard Disk, 6Gigabytes of RAM, Mutimedia optical drive. Please Help.

[Paul_Tikkanen]

Hi:

You need to install the following drivers for your PC:

You will need to download the ethernet and Wi-Fi drivers first from another PC, copy them to a USB flash drive, plug the flash drive into your PC and run the drivers from there.

After you are connected to the internet you can download the rest of them from your PC directly.

Network Controller (Wi-Fi)

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58084.exe

Ethernet controller:

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55679.exe 

SMBus controller:

https://ftp.hp.com/pub/softpaq/sp56501-57000/sp56697.exe 

PCI Simple Communications Controller:

https://ftp.hp.com/pub/softpaq/sp55501-56000/sp55752.exe 

After you get things set up, download Microsoft Edge for W7 so you have a decent internet browser.

Microsoft Edge

Internet Explorer is no longer supported.

Then you will be able to access your PC's support page, which is still operational.

HP Pavilion p7-1215 Desktop PC Software and Driver Downloads | HP® Customer Support

You may want to take the free upgrade to W10 and if you do, let me know and I will give you the procedure to do that.

[Just_Dave]

Hello, back again. Let me start by saying  THANK YOU. You are a life saver!.  I was able to select my wifi and the computer has internet access. Three of the drivers were updated except sp55679 Ethernet Controller, kind of strange because  the ethernet cable was connected. I clicked on the Microsoft Edge and started fine until it got to "Microsoft does not have access to the internet" and it stop the installation.  Turned off Microsoft Firewall tried it again but same thing happened. Tried installing Google which is my regular browser and every I tried this with other computers Internet Explorer and bing would not let me..

It always comes with"Internet Explorer cannot display the webpage" I don't remember how I eventually install Google but I rather follow your advise and try to upgrade to Windows 10,  So once again Thank you and looking forward to hear from you.

[Paul_Tikkanen]

You're very welcome.

Now that you have internet access, you can get the free upgrade to W10 as follows.

Use the media creation tool to create a bootable W10 USB installation flash drive.

Download Windows 10 (microsoft.com)

After the installation media has been created, don't boot from it.

Open the flash drive in My PC (windows explorer) and double-click on the setup application you see in the list of files on the flash drive to begin the installation process.

You can try this other W7 ethernet controller driver and see if it works instead.

Download, unzip and run the setup application from the W7 driver at the link below.

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

[Just_Dave]

Hi there. It's nice to be back. I had to postpone because I didn' t get an easy solution back then, in fact no solution at all. When I click on 

"Download Windows 10"  it goes thruogh with the download I click on the downloaded file it then displays the User Account Control window asking for permission. As I click on Yes the Windows logo comes on and off and after like 20 seconds the message "We are not sure what happened, but we are unable to run this tool on your PC" with a reference code 0x80072F8F-0x20000. Quick refresh on the situation: I'm triying to upgrade my HP Pavillion p7-1215b 6G RAM, 1Terabyte H. Drive,  with Windows 7 Professional Service Pack1 32 bit operating system to Windows 10. A twist to the story is that when I try to upgrade my ACER Aspire one 722 laptop computer  2G RAM, 320G HDD,  with Windows 7 Home Premium Service Pack1, 64 bit Operating System to Windows 10 I get the exact same message. Don't know what to make of it. Once again I humbly ask for your expert opinion. Thanks and hoping to hear from you.

[Paul_Tikkanen]

Hi:

Googling the error code, it appears that you need to make some changes in the Windows registry in order to run the Media creation tool on Windows 7.  I wonder when that changed...

Media Creation Tool Error 0x80072F8F - 0x20000 in Windows 7/8 » Winhelponline

The steps are not for the faint of heart, but they should work if you read, re-read and follow the instructions.

They even included a premade file you can download and do the registry changes.

If you don't want to go that route, I recommend if you can get a hold of a PC with W10 (a friend or relative if you don't have one), that you create the installation media from there.

You'll need to make two different W10 installation flash drives since one will be for 32 bit and one for 64 bit.