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Unable to connect to wifi

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hp 270 p024
Microsoft Windows 10 (64-bit)

I am unable to connect to wifi. I keep getting "cannot connect to this network." I've powered off my modem and then back on. My drivers are up to date. I uninstalled and then reinstalled my wireless driver. My modem is a hitron cgnvm-3582 model. Not sure if that matters. I figure there must be something in my settings on my computer or modem that I'm missing that's causing the problem.  Any help would be much appreciated. 

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Message 2 of 4
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Hi @Jparl,


Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!  I understand that the computer has Wi-Fi connectivity issues. I will be really glad to assist you here.

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that.

For better clarity and to assist you better, I would require more information regarding this:

  • Did this happen after a windows or software update?
  • Did you check with a hardwired Ethernet cable to see if it goes online on a wired connection?

For a start please try these steps:

  • First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

  • Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that says delete the software for this device.
  • Then restart the computer and update the bios chipset and wireless network drivers from this link: and follow the on-screen instructions through the hardwired ethernet cable connection.
  • Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.
  • Also, follow the prescribed steps from his guided troubleshooter: and that should fix things for you as long as there are no hardware issues with the computer.
  • Please perform all the prescribed steps from this link:
  • also to try and resolve the issue.

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  to ensure that the issue is not software related.


Please let me know if this resolves the issue, or if you require further assistance!


Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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Message 3 of 4
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Jeet, thank you for the help. I actually got it figured out early yesterday afternoon. Thank you for taking the time to write out your response. It is appreciated. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Thanks for the reply.

I appreciate your time and effort.


Good to know that issue is fixed.

Feel free to contact us in feature if you need any assistance.



I am an HP Employee

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