Unable to sign in on laptop. Keyboard not working.

[Charlie823]

Unable to sign in to my HP laptop. Alphabet will not respond when trying to type in password code.

[Max3Aj]

@Charlie823, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're unable to sign in to your HP laptop because the keyboard isn’t responding when typing your password. Let’s go through a few steps to help resolve this issue:

Try an External USB Keyboard

• Connect a USB keyboard to your laptop.
• Check if you can type your password using the external keyboard.
• If this works, it confirms the issue is with the built-in keyboard.

Perform a Hard Reset

Sometimes a hard reset can resolve hardware glitches:

1. Power off the laptop completely.
2. Disconnect all external devices (USB drives, printers, etc.).
3. Press and hold the power button for about 15 seconds.
4. Reconnect the power adapter and try turning the laptop back on.

Access BIOS to Test Keyboard

This helps check if the keyboard is working outside of Windows:

1. Turn off the laptop.
2. Turn it back on and immediately press the Esc key repeatedly (or F10 on some models).
3. If the BIOS menu appears, try typing in the BIOS to test the keyboard.

If the keyboard works in BIOS, the issue may be with Windows or drivers.

Boot into Safe Mode

1. Power off the laptop.
2. Turn it on and interrupt the boot process 3 times (force shut down during boot).
3. On the 4th boot, Windows will enter Recovery Mode.
4. Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
5. Press 4 to boot into Safe Mode.
6. Try typing your password in Safe Mode.

Update or Reinstall Keyboard Drivers

If you can log in using an external keyboard or Safe Mode:

1. Press Windows + X > Device Manager.
2. Expand Keyboards.
3. Right-click your keyboard > Uninstall device.
4. Restart your laptop – Windows will reinstall the driver automatically.
    

You may refer to this document - HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support