Unable to use bluetooth and wifi feature

[Ps_2008]

I have asked to change my display screen and when I got my laptop back I'm unable to connect wifi and bluetooth from that day onwards. 

[zoey7886]

@Ps_2008, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Bluetooth and WiFi issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it must be to get your laptop back after a repair and find that Wi-Fi and Bluetooth aren’t working. Let’s try to fix this together!

Since the issue started after the display replacement, it’s possible that the internal Wi-Fi/Bluetooth module got disconnected during the repair. Here are a few things you can try:

Check Airplane Mode – Press Windows + A to open the Action Center and make sure Airplane Mode is turned off.

Restart Your Laptop – A simple restart can sometimes resolve connectivity issues.

Check Device Manager:

• Press Windows + X and select Device Manager.
• Expand Network Adapters and look for your Wi-Fi adapter.
• If you see a yellow warning icon, right-click the adapter and select Update Driver or Enable Device if it’s disabled.
• Do the same under Bluetooth.

Reinstall Network Drivers:

• Visit HP’s official support page, enter your laptop model, and download the latest Wi-Fi and Bluetooth drivers.
• Install them and restart your laptop.

Let me know if any of these steps help, or if you need further guidance! 😊

Take care, and have an amazing day!  

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Regards,