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HP Recommended
Pavillion p6510y
Microsoft Windows 10 (64-bit)

I recently updated HP p6510y (prod # WW6325AA#ABA) to WIn10 64-bit OS.  HP Wifi LAN mini-card (p/n 588551-001) not longer working or recognized.  HP customer support page is horrible as their software recognizes/identifies the PC (tells me model, serial, etc).  But, will NOT recognize the OS..NOR will it let me simply pull down a Win10 driver for the mini-card in order to get it working again.  It simply states "We were unable to find drivers for your product."  WAIT!...."my product"???  IT'S AN HP PRODUCT!!!!.

 

Any user help would be greatly appreciated (I AM AN EXPERIENCED PC USER.  AND, I HAVE TRIED MANY KNOWN TRICKS TO GET IT GOING).  So far, I see many others complaining about the same issue.  I HOPE someone as an answer.  Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

There are two reasons why the support page didn't work.

 

1. HP retired support for that model series since it is more than 10 years old.

 

2.  Assuming the driver page still worked, the PC was not supported by HP for W10 and no W10 drivers were ever released for it since it was made prior to August of 2013.

 

HP products tested with Windows 10 | HP® Customer Support

 

Then there is the specific problem as to why the RT3090 wifi card your PC has doesn't work.

 

On the newer builds of W10, it completely disappears from the device manager and there is no fix other than to go back to W7.

 

I recommend you take this opportunity to upgrade to a dual band USB wifi adapter that also comes with Bluetooth, rather than to go back to W7.

 

Something like this...

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

There are two reasons why the support page didn't work.

 

1. HP retired support for that model series since it is more than 10 years old.

 

2.  Assuming the driver page still worked, the PC was not supported by HP for W10 and no W10 drivers were ever released for it since it was made prior to August of 2013.

 

HP products tested with Windows 10 | HP® Customer Support

 

Then there is the specific problem as to why the RT3090 wifi card your PC has doesn't work.

 

On the newer builds of W10, it completely disappears from the device manager and there is no fix other than to go back to W7.

 

I recommend you take this opportunity to upgrade to a dual band USB wifi adapter that also comes with Bluetooth, rather than to go back to W7.

 

Something like this...

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

HP Recommended

Thanks for the reply.  I saw similar answers (may have been yours).  I know I can buy other cards if I wish.  And, "Go back to W7"?  Why would I ever consider that as an option when I'm merely looking for a driver for a wireless lan card?  Makes no sense.  

I know the device is dated.  But, Win10 + 12GB RAM and converting to 64-bit OS actually has the PC working rather well.

 

Thanks for the reply anyway!

Joe

HP Recommended

You're very welcome, Joe.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.