cancel
Showing results for 
Search instead for 
Did you mean: 
RussS1
New member
1 0 0 0
Message 1 of 2
271
Flag Post

WIFI and Direct Connect causes a problem;

HP Recommended
Lenovo
Microsoft Windows 10 (64-bit)

I have the HP OfficeJet Pro 8710. I need to print from both desktop and iPhones/iPads. The Apple products require Direct Connection. The desktop uses the in home network. After using the direct connection from an Apple device, the desktop can not see the printer (offline). I have to restart the printer. Is there a way to not have to restart printer?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,946 18,948 1,350 1,561
Message 2 of 2
Flag Post
HP Recommended

@RussS1, Welcome to the HP Support Community!

 

You may connect the printer wirelessly to all the devices and print from them.

  • Make sure the printer and the devices are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC/Apple devices should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks. 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation