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VRT_96
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Message 1 of 2
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Flag Post

WIRELESS ADAPTER MISSING

HP Recommended
23-r141in
Microsoft Windows 10 (64-bit)

Recently I upgraded memory (RAM) of my AIO system,after mounting it on the board my wireless adaptors are not working.They are not there in change adapter settings.In device manager under network adaptors the wireless adaptor shows This device cannot start. (Code 10).Tried uninstalling and installing again from hp website with restarting the system.if anyone facing the same issue let me know your solutins1.png2.png

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,105
Message 2 of 2
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HP Recommended

@VRT_96

Have you run a wireless card test on your computer?

  • Download and install the HP Hardware diagnostics tool from this link
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
  • Refer to this HP Article for assistance. 
  • If the test fails or does not detect the wireless card, it could be faulty.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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