• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-13-2024 06:40 AM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C9AV)
Operating System: Microsoft Windows 11

For 2 days now, I've been seeing an "envelope" over my HP Support Assistant icon on my taskbar. When I investigate it, there's nothing I can see to get rid of it. I don't want to get rid of HP Support Assistant, just the envelope that is over it. any suggestions are welcomed.

Thank you

Category:
2 REPLIES 2

‎08-14-2024 03:20 AM

HP Recommended

@TechyAgent2 

 

It tells you you have a new message, click to Open it you should see a number sit next to the envelope

 

 envelope.png

 

You can click to the envelope to see what it is then take action. It will go back to 0 (as shown on mine) and no envelope over the HPSA icon on Taskbar (or Desktop).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-14-2024 06:09 AM

HP Recommended

Hi, I know WHAT the envelope on HP Support Assistant is, I want to get rid of it, 'cos I don't have ANY messages! It is blank... 

Thanks anyway... I ended up uninstalling and reinstalling HP Support Assistant and that did the trick as nothing else I tried worked...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.