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partht5
Level 1
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Message 1 of 4
353
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Solved!

Warranty expired

‎09-12-2016 12:31 AM

HP Recommended
Product: pavilion g6-2231tx
Operating System: Microsoft Windows 10 (64-bit)

I had my warranty expiring on 31 july 2016. And I had my network card replaced on 29 july 2016. After a week from replacing the card It started causing issue. I was told that for If the changed part cause problemwithin 3 month of date of replace HP would look into that problem.Is it true? Should I lodge a complain?

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partht5
Author
Level 1
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Message 3 of 4
Flag Post

‎09-12-2016 05:12 AM

HP Recommended

Thank you for replying.

 

I asked HP about that. Well, they have policy that if the replaced part causes problem within 3 month of date of replce whether is in warranty or not the are responsible to resolve the issue but only ifthe problem is related with the replaced part.

View solution in original post

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erico
Level 17
Level 17
49,286 11,829 4,785 12,998
Message 2 of 4
Flag Post

‎09-12-2016 12:35 AM

HP Recommended

By network card di you mean to say wireless network card instead?

 

We wouldn't know. That is HP business with you as a client.

 

The forum is not a business unit of HP.

 

Contact HP directly about that.

 

Refer to the information that identifies the previous case where the card was replaced.

 

Good luck!

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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partht5
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post

‎09-12-2016 05:12 AM

HP Recommended

Thank you for replying.

 

I asked HP about that. Well, they have policy that if the replaced part causes problem within 3 month of date of replce whether is in warranty or not the are responsible to resolve the issue but only ifthe problem is related with the replaced part.

Was this reply helpful? Yes No
erico
Level 17
Level 17
49,286 11,829 4,785 12,998
Message 4 of 4
Flag Post

‎09-12-2016 05:18 AM

HP Recommended

Good for you.

 

So my suggestion was the solution to your issue.

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
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