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partht5
Level 1
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Message 1 of 4
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Solved!

Warranty expired

HP Recommended
pavilion g6-2231tx
Microsoft Windows 10 (64-bit)

I had my warranty expiring on 31 july 2016. And I had my network card replaced on 29 july 2016. After a week from replacing the card It started causing issue. I was told that for If the changed part cause problemwithin 3 month of date of replace HP would look into that problem.Is it true? Should I lodge a complain?

3 REPLIES 3
erico
Level 17
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Message 2 of 4
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HP Recommended

By network card di you mean to say wireless network card instead?

 

We wouldn't know. That is HP business with you as a client.

 

The forum is not a business unit of HP.

 

Contact HP directly about that.

 

Refer to the information that identifies the previous case where the card was replaced.

 

Good luck!




I am not an HP Employee.
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partht5
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Message 3 of 4
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HP Recommended

Thank you for replying.

 

I asked HP about that. Well, they have policy that if the replaced part causes problem within 3 month of date of replce whether is in warranty or not the are responsible to resolve the issue but only ifthe problem is related with the replaced part.

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erico
Level 17
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HP Recommended

Good for you.

 

So my suggestion was the solution to your issue.




I am not an HP Employee.
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