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‎08-13-2022 09:08 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

I have an hp windows 8 and my wireless mouse will not work I put batteries in rebooted anything I could think still nothing computer comes on but I can’t do anything without mouse

Category:
1 REPLY 1

‎08-13-2022 09:52 AM

HP Recommended

Hello @Sandy1956 

Looks like the mouse is retired...

 

Please provide system configuration...

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name
Version
System SKU ( equals HP product number (p/n) )
BIOS Version/Date
SMBIOS Version
BaseBoard Model
BaseBoard Name


(2) Please report your results

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