cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
SliceTech
New member
3 2 0 0
Message 1 of 6
255
Flag Post

Wi-Fi Connection Unbearably Weak, Need Compatible Adapter

HP Recommended
HP Slim 410-120
Microsoft Windows 10 (64-bit)

Hi,

 

I'm getting 1MB wireless download speed on my HP 410-120, which is obviously a major problem.  I have another desktop literally 5 feet away from it, and it gets 20MB per second.  I'm not sure why, but I did to go and buy an external wireless networ adapter (with an antenna) to either assist or override the internal wireless card (I'm not sure that works, if it overrides or just adds to).

 

So now I'm just trying to find one that's compatible with this desktop.  Or, are they all pretty much universal and any one I go and buy from the store will work?

 

Thanks.  Just trying to save a little possible frustration if there are only certain ones that will plug into this computer.

5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

You have to make sure the PC is connecting to the external usb wifi adapter you bought.

 

Most likely it is still connected to the internal one, unless you selected 'forget this network'

 

https://www.thewindowsclub.com/forget-wireless-network-profiles-windows-10

 

Otherwise, anytime you start the PC, it will automatically connect to the original wifi adapter.

 

The adapters work independently of each other.

 

When you are connected to the one you bought, make sure you check the automatically connect to this network' box.

Was this reply helpful? Yes No
SliceTech
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Thank you for the help.  I will use that info once I've bought a new external adapter.  However, I've yet to buy one.  I was trying to determine which one I should buy for this specific computer.  Are the USB ones universal?  I assume so.  But for whatever reason, I thought that purchasing an adapter that actually plugged into the motherboard would be a superior option.  That said, I'm not even sure there's a slot to plug one into this motherboard.  There is a PCI-Express x 16 slot, but it doesn't seem to line up with the dock slot on the back of the PC in order to let the adapter antennas be on the exterior.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

Sorry that I misunderstood you.

 

To replace the internal wifi card with a better one, your PC will need to have two antenna cables connected to the wifi card in there now.

 

So, shut down and unplug the PC, open up the PC, and let me know how many antenna cables you see connected to the wifi card.  Below is the link to the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c04883380

 

The card your PC has is the Realtek 8188EE M.2 form factor wifi card.  It will be lying flat on the motherboard, and the card itself looks like this.

 

If there is only one antenna, then I recommend you purchase an external usb dual band wifi adapter of your choosing.

 

Any model should work.  I would pick one with the best online user reviews.

 

 

 

 

Was this reply helpful? Yes No
SliceTech
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I have the PC open and I see the card you're referencing.  There is currently one antenna connected.  There appears to be, as seen in your picture as well, that there's another nodule to connect a second antenna.

 

Based on your comments, it appears in this scenario I should go ahead and get a USB dual band wi-fi adapter.  Correct?

 

A few follow-up questions that don't necessarily need answered - I'm just thinking out loud here:

 

1. Why would they use such a poor wifi-card from the factory?  One that is almost unusable?

2. Is there even an option to purchase a PCI-Express wireless adapter card to plug into the motherboard?  Or is the USB just as good and much easier to install?

 

Thanks again for all the help.

 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 6 of 6
Flag Post
HP Recommended

You're very welcome.

 

The same manufacturer does make a dual band AC wifi adapter that will work with only one antenna, but I would be a bit leery of using it if the current reception you are getting is poor.  If you are getting a strong signal, then you may want to give it a try.

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)    HP Part # L17365-005

 

The only place I have been able to find that card for sale is on eBay.   Do your search by the part number, not the model of the wifi card.

 

I do not see an expansion slot to add an internal PCIe x1 wifi card, so your only other option would be to go the USB route.

 

Not sure if a PCIe x1 card will work in the PCIe x16 graphics card slot.

 

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation