Wi-Fi adapter is gone after windows update

[brokan]

After installing windows updates my wi-fi adapter has disappeared.  I can't install the drivers because it's not showing it exists at all.  I can still connect using an ethernet cable, but after trying several fixes that I found I'm still left with no ability to connect wirelessly.

[zoey7886]

@brokan, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your ! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your Wi-Fi adapter has disappeared after installing Windows updates, you can try the following steps to resolve the issue:

Check Device Manager:

• Right-click on the Start Menu and select Device Manager.
• Look for Network Adapters. If your Wi-Fi adapter is not listed or has a yellow exclamation mark, it might need to be reinstalled or updated.

Run Windows Update Again:

• Ensure all updates are installed to potentially fix compatibility issues.
• Go to Settings > Update & Security > Windows Update and click on Check for updates.

Use HP Support Assistant:

• HP Support Assistant can help find missing drivers and updates specific to your HP device.
• Launch the HP Support Assistant from the Start Menu or the task bar.
• Go to the Updates section and check for any driver updates for your Wi-Fi adapter.

Update Drivers Manually:

• Go to HP's Support and Drivers page.
• Enter your product model number to find the appropriate drivers.
• Download and install the latest Wi-Fi adapter drivers from there.

Roll Back Windows Update:

• If running updates or installing drivers does not resolve the issue, consider rolling back to the previous update.
• Go to Settings > Update & Security > Windows Update > View update history.
• Select Uninstall updates and roll back the update that might have caused the issue.

Check BIOS Settings:

• Ensure the Wi-Fi adapter is enabled in your BIOS settings.
• Restart your computer and press the BIOS setup key (typically F10, F2, or Delete) during boot.
• Navigate to the Networking or Wireless section in BIOS and ensure the Wi-Fi adapter is enabled.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,