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After installing windows updates my wi-fi adapter has disappeared.  I can't install the drivers because it's not showing it exists at all.  I can still connect using an ethernet cable, but after trying several fixes that I found I'm still left with no ability to connect wirelessly.

1 REPLY 1
HP Recommended

@brokan, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your ! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your Wi-Fi adapter has disappeared after installing Windows updates, you can try the following steps to resolve the issue:

 

Check Device Manager:

  • Right-click on the Start Menu and select Device Manager.
  • Look for Network Adapters. If your Wi-Fi adapter is not listed or has a yellow exclamation mark, it might need to be reinstalled or updated.

Run Windows Update Again:

  • Ensure all updates are installed to potentially fix compatibility issues.
  • Go to Settings > Update & Security > Windows Update and click on Check for updates.

Use HP Support Assistant:

  • HP Support Assistant can help find missing drivers and updates specific to your HP device.
  • Launch the HP Support Assistant from the Start Menu or the task bar.
  • Go to the Updates section and check for any driver updates for your Wi-Fi adapter.

Update Drivers Manually:

  • Go to HP's Support and Drivers page.
  • Enter your product model number to find the appropriate drivers.
  • Download and install the latest Wi-Fi adapter drivers from there.

Roll Back Windows Update:

  • If running updates or installing drivers does not resolve the issue, consider rolling back to the previous update.
  • Go to Settings > Update & Security > Windows Update > View update history.
  • Select Uninstall updates and roll back the update that might have caused the issue.

Check BIOS Settings:

  • Ensure the Wi-Fi adapter is enabled in your BIOS settings.
  • Restart your computer and press the BIOS setup key (typically F10, F2, or Delete) during boot.
  • Navigate to the Networking or Wireless section in BIOS and ensure the Wi-Fi adapter is enabled.  

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.