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10-05-2017 07:25 AM
Please can anyone help! Left pc on for half an hour (it had been working perfectly) and when we came back to use it - it had lost all mention of wi-fi! It's not mentioned in the settings or anywhere.
Have removed and reinstalled drivers, switched modem on and off (its working fine with phone and laptop through wi-fi), done system restore.
ANy ideas why this should just suddenly happen?
10-06-2017 11:40 AM
Hi! @Lorraine88, Welcome to HP forums.
I understand you have wireless issues with your PC.
Don't worry I'm here to help you out.
Did you make any software or hardware changes on your PC?
As you mentioned you have issues connecting the PC wirelessly.
Are the wireless drivers listed in device manager?
If yes try the steps recommended below.
Manually change network settings
Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.
Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.
Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.
Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.
Refer this article to know more information about using HP support assistant.
If the issue still persists try reseating the wireless card on your PC and check if it helps.
Also, if you have issues after installing the drivers from HP support assistant.
You can install the wireless drivers using HP recovery manager.
Refer this article to know how to restore drivers using HP recovery manager.
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Let me know if this works!
Have a great day! 🙂
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