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10-27-2021 11:35 AM - edited 10-27-2021 12:53 PM
I initially noticed this issue after waking my computer from sleep. I had a 50j/50 chance that I'll be able to connect to the internet after waking. WiFi would simply say it's not connected. If I attempt to click the wifi icon or open the wifi settings via control panel, my computer completely locks up forcing power plug to be pulled.
I attempt to reboot instead (of clicking on the wifi icon) but after 5 minutes of waiting, I get a blue screen telling me, "Driver Power State Failure."
However, now the problem occurs while I'm actively working on the PC. I attempt to do a search on Google and I learn I have no connectivity.
No other device in the house loses connectivity.
I have had other issues with the internet. If I open a new page, no matter the browser, I initially receive No Connection. After about 5 seconds the page will refresh and display the content I requested. I've never seen this on any Windows based machine before and it's a severe annoyance with this HP PC that I've had mere weeks.
10-27-2021 12:54 PM
@iooab10 -- My brand new HP desktop ... this HP PC that I've had mere weeks.
Something seems to be wrong with your computer's WiFi adapter.
If you buy a brand-new automobile, and it has an initial problem, do you need to be the one to fix it, or would you take it back to the dealer? Same for your computer -- if it has initial problems, why should the burden of fixing it fall onto you?
You should get one month of free HP Technical Support, via telephone, after your purchase.
Also, HP has a one-year Warranty, to fix any problem at their expense.
So, either return/exchange this "dud" at the store where you purchased it, or contact HP Support, to open a warranty claim.
10-29-2021 10:28 AM
Do you work for HP? If so, what is you phone number so I can call you to get something going.
I've had 2 sessions with HP warranty support.
1) The first tech updated bios and all the drivers, most of the drivers. The tech ran the HP tests which all passed. THe tech suggested a factory Windows install and specifically stated this would wipe both c: and d:. I was against the wiping of my d: and questioned why Windows couldn't be installed on the C: without harming the 800GB of data I had on the D:. I eventually called this tech incompetent at which point they claimed I used profanity and closed the chat. There was no profanity in the saved chat log I downloaded from the session.
2) The second tech also hit Windows Update and other things. He downloaded a video program and installed drivers from there. He cleared my cache and all my temp folders. He downloaded and without permission installed a program called CClean and proceeded to use that program. He ran CleanDisk several times and I think that's about it. When my problem wasn't resolved, he blamed my router. My router is now sitting on top of my desktop to prove to HP that my router doesn't have a dead zone in my Livingroom.
Hours of my time wasted an not even close to a solution.
10-29-2021 06:07 PM
@iooab10 -- Do you work for HP?
Contributors who are employed by HP are identified by a tag near their "alias".
I wish that I was employed by HP, to give both "technical" and "good customer relations" lessons to those 2 HP employees.
If you said that it was a brand-new computer, they should have offered to honour the HP Warranty, and to repair/replace it. Most of what the first employee executed seemed to NOT get anywhere near your WiFi adapter. The second employee seemed to IGNORE the fact that it was evident that you were having WiFi issues.
Not good service.
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