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Locked

‎05-21-2020 02:42 AM

HP Recommended
Product: HP Desktop IIQHQG6
Operating System: Microsoft Windows 10 (64-bit)

Currently homeschooling - daughter accidentally knocked the plug out which powered the computer off. Since restarting (which took an age) the WIFI has completely disappeared. 
I’ve seen many other messages about this, so really frustrating that I couldn’t fix it quickly via one of those threads - tried everything suggested.

4 kids at home, no WiFi for homework - give me strength and please send help before I crack up!!!

1 person had the same question
1 REPLY 1

‎05-21-2020 05:26 AM - edited ‎05-21-2020 05:27 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Results for "HP Desktop IIQHQG6" (195)


Please do not post Serial Numbers.

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

HWT.png

 

Physically remove and reseat the adapter card?

 

 

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