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steliosk9
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Message 1 of 2
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Flag Post

WiFi & Bluetooth drivers disappeared and i cannot reinstall them

HP Recommended
HP Pavilion 590-p0070
Microsoft Windows 10 (64-bit)

WiFi & Bluetooth drivers disappeared after an update and now i cannot reinstall them and i tried everything !!!

Please help !!!

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@steliosk9 If the device is no longer being detected, we may need to identify the reason, and here's what I would do:

 

Run a wireless card test on your computer using the below steps:

  • Download and install the HP Hardware diagnostics tool from this link
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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