WiFi continuously disconnects

[Yagunzhe]

Hi,

I just bought an HP Pavilion Desktop TP01-0034. The WiFi keeps disconnecting every half an hour or so, and the only way to solve it is to restart. I ran all the "Fix your network" diagnosis, updated the drivers, and reset the Network adapter several times now, and the problem persists.  Any idea before returning the product?

[asmita6658]

Hi @Yagunzhe

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

Let's try these steps -

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Also, try testing the hardware - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Wi-Fi module test.  

Hope this helps! Keep me posted. 

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