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HP Recommended
HP 410-010
Microsoft Windows 10 (64-bit)

Installed a new router and the available network is not showing the 5G network. I can pick it up on my Iphone, so it is there

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

https://support.hp.com/us-en/document/c04789637

 

It comes with a RTL8188EE wifi adapter, which is only a single band wifi card that only works on the 2.5 GHz wifi band.

 

If you open up the PC and let me know how many antenna wires are connected to the Realtek card, I will give you a dual band wifi card replacement option.

 

The antenna wire(s) is very thin and delicate, and will lead to the wifi card lying flat on the motherboard...the card is about 3/4" long and 1/2" wide.

 

Otherwise you can purchase an external USB dual band wifi adapter.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04883380

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

https://support.hp.com/us-en/document/c04789637

 

It comes with a RTL8188EE wifi adapter, which is only a single band wifi card that only works on the 2.5 GHz wifi band.

 

If you open up the PC and let me know how many antenna wires are connected to the Realtek card, I will give you a dual band wifi card replacement option.

 

The antenna wire(s) is very thin and delicate, and will lead to the wifi card lying flat on the motherboard...the card is about 3/4" long and 1/2" wide.

 

Otherwise you can purchase an external USB dual band wifi adapter.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04883380

HP Recommended

I'll purchase a USB dual band wifi adapter. Thank you very much for your help. 

HP Recommended

You're very welcome.

 

They make combination dual band wifi + Bluetooth adapters nowadays too, if you want to also have Bluetooth.

 

https://www.amazon.com/Bluetooth-Adapter-600Mbps-Wireless-Support/dp/B08D3YLYZ2/ref=pd_lpo_147_t_0/1...

 

https://www.amazon.com/Bluetooth-Adapter-Wireless-External-Receiver/dp/B07YDFZWT8

HP Recommended

Thanks. Your help is much appreciated.

HP Recommended

Anytime.

 

Glad to have been of assistance.

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