cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
HP_Jake
Level 1
8 2 0 0
Message 1 of 6
317
Flag Post

Solved!

WiFi doesn't show 5G in available networks

HP Recommended
HP 410-010
Microsoft Windows 10 (64-bit)

Installed a new router and the available network is not showing the 5G network. I can pick it up on my Iphone, so it is there

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
137,941 92,603 21,288 28,596
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

https://support.hp.com/us-en/document/c04789637

 

It comes with a RTL8188EE wifi adapter, which is only a single band wifi card that only works on the 2.5 GHz wifi band.

 

If you open up the PC and let me know how many antenna wires are connected to the Realtek card, I will give you a dual band wifi card replacement option.

 

The antenna wire(s) is very thin and delicate, and will lead to the wifi card lying flat on the motherboard...the card is about 3/4" long and 1/2" wide.

 

Otherwise you can purchase an external USB dual band wifi adapter.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04883380

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
137,941 92,603 21,288 28,596
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

https://support.hp.com/us-en/document/c04789637

 

It comes with a RTL8188EE wifi adapter, which is only a single band wifi card that only works on the 2.5 GHz wifi band.

 

If you open up the PC and let me know how many antenna wires are connected to the Realtek card, I will give you a dual band wifi card replacement option.

 

The antenna wire(s) is very thin and delicate, and will lead to the wifi card lying flat on the motherboard...the card is about 3/4" long and 1/2" wide.

 

Otherwise you can purchase an external USB dual band wifi adapter.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04883380

View solution in original post

Was this reply helpful? Yes No
HP_Jake
Author
Level 1
8 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I'll purchase a USB dual band wifi adapter. Thank you very much for your help. 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,941 92,603 21,288 28,596
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

They make combination dual band wifi + Bluetooth adapters nowadays too, if you want to also have Bluetooth.

 

https://www.amazon.com/Bluetooth-Adapter-600Mbps-Wireless-Support/dp/B08D3YLYZ2/ref=pd_lpo_147_t_0/1...

 

https://www.amazon.com/Bluetooth-Adapter-Wireless-External-Receiver/dp/B07YDFZWT8

Was this reply helpful? Yes No
HP_Jake
Author
Level 1
8 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thanks. Your help is much appreciated.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,941 92,603 21,288 28,596
Message 6 of 6
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation